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Search the Bookstore Membership New Membership Renewal Certification Programs CTC CTIE Other Products Gifts Resources PDF Versions CTA Module CTC Module Destination Specialist Course Lifestyle Specialist Course Printed Texts CTA Module CTC Module Destination Specialist Content Only Destination Specialist Content and Test Lifestyle Specialist Content Only Lifestyle Specialist Content and Test Textbook TRIP Overstock Test-Only CTA Test CTC Test CTIE Test Destination Specialist Test Lifestyle Specialist Test The Travel Institute Fund Fund Donations Resources : Image Is Everything - Nolan Burris Workshop on CD-ROM Your image is the way customers (and potential customers) “see” you. It is their opinion of you based on a combination of experiences all of which drive the decision to call you, or not! Clearly, creating and maintaining the right image should be a priority today. This program explores key areas where a travel agency’s image is created and what you can do to improve it. From your office location and décor to telephone skills and communications strategies, your image is being created all around you. Are you guilty of the top five telephone and email annoyances? Did you know your business has an online image – even if it doesn't have a website? We’ll show you how to control it – where you can. We’ll even teach you a few techno-skills to improve the image you create with your Word documents, clipart, and presentations. Simple changes can result in major shifts in the image you project! Please Note: The program works best with Internet Explorer 6 or higher. You need a sound card and speakers to hear the audio. No refunds or exchanges. About Nolan Burris An in-demand international speaker, Nolan Burris travels around the world teaching others how to create success in their own lives and businesses. All of his programs are designed to deliver practical methods for success. His style is fun, engaging and very energetic. He always leaves his audiences cheering.   In Stock Quantity: Price: $42.00   Home | About Us | Press Room | Sitemap | Supporters | Industry Links | Career Center | Find a Travel Professional copyright The Travel Institute © 2004