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CTC Module :
Negotiating for Mutual Gain
Inevitably,every travel professional will need to work through a conflict with a coworker, a supplier, or a customer. Keen negotiating skills are necessary to achieve mutually agreeable solutions to all types of conflict. In this course, you will explore the steps of the negotiation process, and develop a variety of techniques that successful negotiators use. Upon completion of this course, you will consider negotiation as not only a fundamental part of doing business in the travel industry, but also as an opportunity to think creatively, strengthen business relationships, and resolve conflicts in a manner which satisfies all involved.
 
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