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Search the Bookstore Membership New Membership Renewal Certification Programs CTC CTIE Other Products Gifts Resources PDF Versions CTA Module CTC Module Destination Specialist Course Lifestyle Specialist Course Printed Texts CTA Module CTC Module Destination Specialist Content and Test Lifestyle Specialist Content and Test Textbook TRIP Overstock Test-Only CTA Test CTC Test CTIE Test Destination Specialist Test Lifestyle Specialist Test The Travel Institute Fund Fund Donations CTA Module : Effective Listening Skills PDF Version The ability to listen and to react to your customers is a key ingredient in the communication process. Learn how to listen with the purpose of understanding and responding to the needs of the other person.   In Stock Quantity: Price: $40.00   Home | About Us | Press Room | Sitemap | Supporters | Industry Links | Career Center | Find a Travel Professional copyright The Travel Institute © 2009