Professional Development Elective Courses

Business Writing Skills
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For busy travel professionals who do much of their work speaking, writing may not seem to be an important part of the job. This module will guide you in the creation of effective business communication from memos to press releases.

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Employee Training and Development
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Despite widespread industry support of training, many travel professionals neglect investing the time and resources needed to properly select, develop, deliver, evaluate and reinforce training programs.Employee Training and Development walks readers through the three stages of effective employee development.

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Goal Setting and Motivation
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One of the most significant challenges for any business is keeping employees focused on achieving organizational goals. This module takes an in-depth look at motivation and its relationship to setting and achieving goals. You will also learn how to write clear goals, set performance goals, and implement a goal-setting system.

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Managing Conflict
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While conflict cannot be avoided, the skillful handling of situations can work to more positive outcomes. Through worksheets, charts, and application exercises, Managing Conflict guides the reader through the process of resolving difficult situations.

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