Tag Archives | Customer Service

“How Many Golden Nuggets Can You Have?”

Presented by: Nancy Friedman
The Telephone Doctor

Well, if you’re Nancy Friedman, The Telephone Doctor, you have nearly 1,000 of them…and only a few have been delivered to The Travel Institute so far.

A popular keynote speaker on customer service, communication skills and sales in the travel industry, Nancy will be presenting another one of her GOLDEN NUGGET programs on her webinar to the Travel Institute, Friday, March 31, 2017.

The travel industry has embraced Nancy’s content as evidence by her appearances at SABRE, Luxury Travel, (both 2 times ) as well as CLIA, Princess Cruises, Mast, Signature, Travel Leaders, NEST, ITE, San Juan Puerto Rico and many other travel organizations.

Golden Nuggets are – exactly what you’d expect… Genuine nuggets of glorious, relevant and informative information to help you with your sales, customer service and communication interactions.

A big fan and a firm believer in the use of a Travel Agent, Nancy will also tackle the “I can get it cheaper on line” problem that agents are tormented by.

Take a look at her site, and if you have a question you’d like answered on the Webinar, email Nancy direct at

Are you a MEMBER? This webinar is included for free with membership. Please make sure you signed-in before registering.
This session qualifies for 2 CEUs.
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Five Steps to Enhance Your Customer Service Ethic

Five Steps to Enhance Your Customer Service Ethic By Steve Gillick     This article originally appeared in past Travel Market Report.   What exactly do customers expect from travel professionals? And the even bigger question: Are you up to providing it? Here are five points to ponder. Protocol every client and track every incident. […]

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It’s Back to Basics with Nancy Friedman, The Telephone Doctor


Clear out the cobwebs – start the year right…..and come hear some good old fashioned customer service ideas, tips and techniques, with Nancy Friedman, Telephone Doctor.

Learn more from Nancy by checking out her books Hidden Gems … and 54 Golden Nuggets … The Best of the Telephone Doctor in our bookstore.

NON-MEMBERS: Registration fee is $19.99 – Register and pay here.
All webinars with The Travel Institute are included for free in your Basic or Premium Membership. Join today and attend this session for FREE!

Already a MEMBER? This webinar is included in your membership. Please sign-in to the website and then register for this event.
This session qualifies for 2 CEUs.

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