Tag Archives | Customer Service

Five Steps to Enhance Your Customer Service Ethic

Five Steps to Enhance Your Customer Service Ethic By Steve Gillick     This article originally appeared in past Travel Market Report.   What exactly do customers expect from travel professionals? And the even bigger question: Are you up to providing it? Here are five points to ponder. Protocol every client and track every incident. […]

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It’s Back to Basics with Nancy Friedman, The Telephone Doctor


Clear out the cobwebs – start the year right…..and come hear some good old fashioned customer service ideas, tips and techniques, with Nancy Friedman, Telephone Doctor.

Learn more from Nancy by checking out her books Hidden Gems … and 54 Golden Nuggets … The Best of the Telephone Doctor in our bookstore.

NON-MEMBERS: Registration fee is $19.99 – Register and pay here.
All webinars with The Travel Institute are included for free in your Basic or Premium Membership. Join today and attend this session for FREE!

Already a MEMBER? This webinar is included in your membership. Please sign-in to the website and then register for this event.
This session qualifies for 2 CEUs.

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