Presented by: Mike Marchev, CTC
Mike Marchev, CTC, popular industry speaker and author of the TREAT YOUR CUSTOMERS LIKE DOGS is back again to share his thoughts and unbridled opinions on how a well-organized customer service strategy can directly lead to more profitable new business.
During the session, you will learn:
• Why your customer has come to you in the first place
• What your customers “really” expect you to deliver
• How the practice of “Lagniappe” will immediately help your retention rate
• What 5 customer service mistakes you must avoid making … at all costs
• The biggest single reason why you lose customers
• The one thing you can do to insure repeat business
• How customer service can easily become your #1 sales strategy
This session qualifies for 2 CEUs.