Top NEW

PEP makes our webinars unique!

Many comment on the high quality educational content of our webinars. So what’s our secret? It’s “PEP,” our Professional Educators Program. In 2011, we established a formal reach out program to gather some of the top trainers, educators, and keynote speakers from both inside and outside the industry. This list grows every year, and represents experts in various fields who are willing to donate their time to The Travel Institute and share their knowledge with you.

We invite you to take a few minutes now to learn more about our upcoming events and register early as some will reach capacity. As long as you are registered, you will have access to the webinar recording.

The 10 Part Advice from our Experts Webinars are outstanding! Keep up the great work.Doreen C.

We are dedicated to providing you the highest quality educational products as you…

Learn. Lead. Innovate.

PEP Webinars

Frankfurt Rhine-Main: One Region – Boundless Opportunities!

Hosted by: Charlotte Jakobsen, TourComm Germany

 

March 30, 2017 – 11:00 a.m. Eastern
Free for all attendees!

The Frankfurt Rhine-Main region has gained a reputation as being one of the most diverse regions in Germany.
Apart from the Alps and the northern coastline, visitors will find everything that is associated with Germany: great food and wine, half-timbered houses, beautiful countryside with many opportunities for outdoor activities, friendly people, enchanting rivers and historic towns.

Webinar Sign Up

 

How Many Golden Nuggets Can You Have?

Hosted by: Nancy Friedman – The Telephone Doctor

 

March 31, 2017 – 12:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Well, if you’re Nancy Friedman, The Telephone Doctor, you have nearly 1,000 of them…and only a few have been delivered to The Travel Institute so far.

A popular keynote speaker on customer service, communication skills and sales in the travel industry, Nancy will be presenting another one of her GOLDEN NUGGET programs on her webinar to the Travel Institute, Friday, March 31, 2017.

The travel industry has embraced Nancy’s content as evidence by her appearances at SABRE, Luxury Travel, (both 2 times ) as well as CLIA, Princess Cruises, Mast, Signature, Travel Leaders, NEST, ITE, San Juan Puerto Rico and many other travel organizations.

Golden Nuggets are – exactly what you’d expect… Genuine nuggets of glorious, relevant and informative information to help you with your sales, customer service and communication interactions.

A big fan and a firm believer in the use of a Travel Agent, Nancy will also tackle the “I can get it cheaper on line” problem that agents are tormented by.

Webinar Sign Up

The Buying Process

Hosted by: Professor Rich Metzger, CTC
 
 

April 5, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Travel is a business and whether you’re considering becoming an IC or frontline consultant, it’s crucial to understand the basics of marketing and sales. This session explores the highlights of both core topics as they relate to the retail travel operation.

This session is a real world application review taken from the The Travel Institute’s TRIPKit Program.

Webinar Sign Up

Becoming a Travel Agent – Step by Step

Hosted by: Heather Kindred, CTIE,
Rich Ferrucci and Amy Cornette, CTC

 

April 12, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Stop spending hours searching the internet to unravel the mystery of becoming a travel agent. Join Heather Kindred, CTIE and Rich Ferrucci of Travel Leaders of Tomorrow and Amy Cornette, CTC from Nexion as they present a lively webinar outlining the steps to take in becoming a travel agent. In addition to deciphering how to become a travel agent, they will explain education options, recognized certifications and agency credentials. This webinar will address challenges and benefits of retail travel agency employment, and being an independent agency owner.

Webinar Sign Up

Wheels Up

Hosted by: Professor Rich Metzger, CTC with Brian Chapin, CTIE

 

April 13, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Air is a major piece of the travel puzzle so it’s important for you to understand the product from both a consumer perspective (like different classes of service) as well as an operational angle (such as how airline costs are determined). This Insider Insight tackles a range of topics in the air space, including how to make money selling air.

This session is a real world application review taken from the The Travel Institute’s TRIPKit Program.

Webinar Sign Up

Spring Virtual CTA Workshop

Hosted by: Mark McMullen, CTC

 

Nine sessions starting April 18, 2017 – 2:30 p.m. Eastern
$99.00 $84.51
Special pricing valid until April 5.

Do you learn better through interactive discussion and real-life application, especially in a small-group setting? Or maybe you need a structured timeline to keep you on course. If you’re enrolled in our CTA program, our Virtual CTA Workshop may be an effective learning solution for you. This “beyond-the-book” nine-week series, led by industry veteran educator Mark McMullen, CTC, is designed to complement and extend your CTA studies, plus prepares you for the final exam. It’s not a page-by-page review, but a webinar series that explores the concepts and then applies them to real-life, real-work experiences.

The Virtual CTA Workshop will run every Tuesday at 2:30 p.m. ET, Tuesday April 18 through June 13. Each study group session is 60 minutes long, and will be recorded in the event you miss it.

Meeting dates:

    Tuesday April 18 at 2:30 p.m. Eastern
    Tuesday April 25 at 2:30 p.m. Eastern
    Tuesday May 2 at 2:30 p.m. Eastern
    Tuesday May 9 at 2:30 p.m. Eastern
    Tuesday May 16 at 2:30 p.m. Eastern
    Tuesday May 23 at 2:30 p.m. Eastern
    Tuesday May 30 at 2:30 p.m. Eastern
    Tuesday June 6 at 2:30 p.m. Eastern
    Tuesday June 13 at 2:30 p.m. Eastern

Webinar Sign Up

Check In, Please

Hosted by: Professor Rich Metzger, CTC with Marilyn McHugh

 

May 10, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Accommodations, lodging, hotels, resorts, properties … Regardless of the term, hospitality is one of the largest segments in the travel industry. It’s also one of the most rapidly changing products in your business mix. Join this session for a candid discussion of the hottest trends in accommodations, the major characteristics that affect pricing, and very importantly: the information needed when making a hotel reservation.

This session is a real world application review taken from the The Travel Institute’s TRIPKit Program.

Webinar Sign Up

How to Manage Your Time

Hosted by: Steve Crowhurst
 
 

May 18, 2017 – 1:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Managing time certainly involves making better use of the available tools, software and apps, however more than that, it is a mind-set. You have to want to manage your time versus just thinking about it and not doing it – believing that you are simply caught up in the everyday madness, as are millions of others.

If you can admit to yourself that you need to do a better job of managing your personal time and your time selling travel then that’s half the battle. Generally you’ll know when you need to rearrange your lifestyle and workstyle – the flag is raised when you continually make mistakes, become irritable with those you work with and those you love and just don’t have enough time to enjoy yourself. That pain across your chest will also be signal!

That is labelled stress and it is YOU that allows it to happen. No one else is involved. You may believe your stress is due to someone else, however, it is YOU who allows the stress in and allow it to run your life. If you were to take the time, you could reason the reasons as to why you always seem to be in catch up mode.

So what to do? The first step is to analyze where your time actually goes and who uses or abuses it other than you. This time allocation survey is as old as the clock itself. Nothing new here at all – but it has to be done. We’ll start there and to do that means you must complete the checklists found in the existing Time Management guide that forms a component of the CTA Program.

Webinar Sign Up

Fees from Zero To Hero!

Hosted by: Nolan Burris
 
 

May 25, 2017 – 1:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Almost every agency charges fees for air, and most charge some kind of fee for some other things, sometimes. But, what about charging for everything you do? It’s not a new idea and thousands of travel pros are doing it. If they can make it work, so can you.

In this fun, lively and informative program we will look at how to introduce fees – the right way! We’ll rely on the experience of those who’ve made the transition, and would never go back. They’ve learned that fees can work: for you AND your clients.

Maybe it’s time for your fees to go from zero to hero!

Webinar Sign Up

Using Personal Trainer to Learn Sabre

Hosted by: Anna Tink
 
 

July 13, 2017 – 1:00 p.m. Eastern
Free for all attendees!

Join us for a session with Anna Tink at Sabre as she introduces the Personal Trainer as a useful tool to mastering Sabre. In this webinar you will learn:

  • How easy it is to learn Sabre formats
  • How it looks like you are in live Sabre
  • How to obtain Sabre Certification

Webinar Sign Up

The Evolution of Offering Travel Insurance

Hosted by: Isaac Cymrot
VP, Industry Relations – Travel Insured International
 

October 3, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Travel professionals have many options when it comes to travel protection to offer to their clients. Regardless of the company you partner with, over the past eighteen months you have probably heard about the evolution that has taken place in how travel professionals can and cannot offer travel protection. During this session we will review many of these changes and provides tips and tricks that will help you be successful no matter which travel protection company you plan to offer.

Webinar Sign Up

Informational Webinars

Getting Started … Preparing for a Career in Travel

Hosted by: Patty Noonan, CTC

 

April 4, 2017 – 1 p.m. Eastern
Free for all attendees!

If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Let us help guide you in your travel career by providing you with the tools and information you need to succeed. Attendees will receive a special offer on our TRIPKit Program.

Webinar Sign Up

Guida-Webinar-Signup

You Hired a New Person … Now What?

Hosted by: Giuda Botelho, CTA

 

April 4, 2017 – 2:30 p.m. Eastern
Free for all attendees!

Calling all owners, managers, directors and training managers! Onboarding and ongoing training should be on of the top priorities in your to do list. The reality of it is, training a new person or provide ongoing training is time consuming and expensive. Join Guida Botelho, CTA Director of Training for an interactive discussion on tips and pitfalls of developing onboarding programs and ongoing training.

Webinar Sign Up

The NEW CTA Certification Program

Hosted by: Patty Noonan CTC

 

April 6, 2017 – 1 p.m. Eastern
Free for all attendees!

For 2017, the Certified Travel Associate program is all new.
Join Patty Noonan, CTC, as she takes you through the CTA program and shows you the training that will help you to close more sales, improve you efficiency, expand your geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials that will set you apart immediately.

Webinar Sign Up

Guida-Webinar-Signup

The Travel Institute Open House

Hosted by: Giuda Botelho, CTA

 

April 11, 2017 – 2:30 p.m. Eastern
Free for all attendees!

If you thought that The Travel Institute was just about the Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE) certifications – this is the session for you. Join Guida Botelho, CTA for a full hour of “Did You Knows” about how The Travel Institute can be part of every professionals development at all stages of their career..

Webinar Sign Up

CTC-Webinar-Signup-TTI

The CTC, A Management Program for Travel Professionals

Hosted by: Patty Noonan, CTC

 

April 18, 2017 – 1 p.m. Eastern
Free for all attendees!

Join Patty Noonan, CTC as she dives into the content inside of this industry recognized program for more than 50 years, and shows you how you can immediately improve your management skills.

Webinar Sign Up

CTIE WEBINARS

The CTIE, A Leadership Program for Travel Executives

Hosted by: Patty Noonan, CTC

 

April 20, 2017 – 1 p.m. Eastern
Free for all attendees!

Join Patty Noonan, CTC as she dives into the tools inside of the Certified Travel Industry Executive (CTIE) program designed to help you build and perfect the many skills required by today’s and tomorrow’s executives.

Webinar Sign Up

Patty-Noonan-Webinar-Signup-TTI

Specialization – Finding your Niche

Hosted by: Patty Noonan CTC

 

April 25, 2017 – 1 p.m. Eastern
Free for all attendees!

Patty Noonan, CTC will show you how specializing will help set yourself apart from the competition and help you sell more travel.

You’ll learn how to:

  • Find your niche and make it your own.
  • Lay the ground work to promote your specialty.
  • Use best practices for your segment of the business.
  • Build your business from the inside out.

Webinar Sign Up

Getting Started … Preparing for a Career in Travel

Hosted by: Patty Noonan, CTC

 

April 27, 2017 – 1 p.m. Eastern
Free for all attendees!

If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Let us help guide you in your travel career by providing you with the tools and information you need to succeed. Attendees will receive a special offer on our TRIPKit Program.

Webinar Sign Up

Membership Webinars

Membership with The Travel Institute … What’s in it for me?

Hosted by: Guida Botelho, CTA

 

May 23, 2017 – 2:30 p.m. Eastern
Free for all attendees!

Membership with The Travel Institute is access to ongoing expert led training 24/7! Join Guida Botelho, CTA as she explains what that really means to you as a travel agent/independent contractor, owner, manager or executive. The Travel Institute’s Member Lounge holds a wide variety of relevant webinars and blogs on topics such as sales, social media, management, coaching, destination training, group travel, marketing, just to name a few.

Webinar Sign Up

Members Only
All webinars are free to members!

Members:

If you missed any webinars in this series, you can see them all here!

Webinar-Archive-TTI