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PEP makes our webinars unique!

Many comment on the high quality educational content of our webinars. So what’s our secret? It’s “PEP,” our Professional Educators Program. In 2011, we established a formal reach out program to gather some of the top trainers, educators, and keynote speakers from both inside and outside the industry. This list grows every year, and represents experts in various fields who are willing to donate their time to The Travel Institute and share their knowledge with you.

We invite you to take a few minutes now to learn more about our upcoming events and register early as some will reach capacity. As long as you are registered, you will have access to the webinar recording.

The 10 Part Advice from our Experts Webinars are outstanding! Keep up the great work.Doreen C.

We are dedicated to providing you the highest quality educational products as you…

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PEP Webinars

Paris: An Afro-centric Perspective

Hosted by: Monique Wells

 

February 28, 2017 – 12 noon Eastern
Free for all attendees!

History, art, culture, and cuisine draw millions of visitors to the “City of Light” every year. Visitors to Paris with a particular interest in African or African-American travel will find a treasure trove of experiences waiting for them.

Join Monique Wells as she returns for another fascinating hour that will unlock the sights, sounds and tastes that make up an afro-centric visit to Paris.

Ms. Wells is the author of the specialist course “Paris: An Afro-centric Perspective” – available in our bookstore for further study.

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The Travel Industry Players

Hosted by: Professor Rich Metzger, CTC

 

March 15, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Peeling the layers of the travel industry: What and who actually make up this industry. Who are suppliers, distributors, OBTs? And how do they relate to leisure and corporate travel? What does documentation and safety have to do with travel arranging? As a new student this information can be overwhelming and confusing. Join professor Rich Metzger, CTC, as he takes you through the many layers of the travel industry. During this one hour session you will:

    •Learn the segments that make up the travel industry

    •Understand the differences between leisure and corporate travel

    •Review the responsibilities a of a travel consultant as it relates to documentation and safety

    •Walk away with solid knowledge of how all the segments support each other

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Italy 2017 –
Local, Luxury, Access, Lifestyle, Elegance, Food, Wine and Fashion

Hosted by: Andrea Grisdale, CEO, IC Bellagio

March 16, 2017 – 11:30 a.m. Eastern
Free for all attendees!

An Introduction to Italy, its latest trends and all that it offers. Be one step ahead of the rest by enjoying this webinar which will take you behind the scenes in each and every corner of Italy and give you a heads up on the best places to consider for your clients this year in Italy and how you can enhance your clients Italian Experience.

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Frankfurt Rhine-Main: One Region – Boundless Opportunities!

Hosted by: Charlotte Jakobsen, TourComm Germany

 

March 30, 2017 – 11:00 a.m. Eastern
Free for all attendees!

The Frankfurt Rhine-Main region has gained a reputation as being one of the most diverse regions in Germany.
Apart from the Alps and the northern coastline, visitors will find everything that is associated with Germany: great food and wine, half-timbered houses, beautiful countryside with many opportunities for outdoor activities, friendly people, enchanting rivers and historic towns.

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How Many Golden Nuggets Can You Have?

Hosted by: Nancy Friedman – The Telephone Doctor

 

March 31, 2017 – 12:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Well, if you’re Nancy Friedman, The Telephone Doctor, you have nearly 1,000 of them…and only a few have been delivered to The Travel Institute so far.

A popular keynote speaker on customer service, communication skills and sales in the travel industry, Nancy will be presenting another one of her GOLDEN NUGGET programs on her webinar to the Travel Institute, Friday, March 31, 2017.

The travel industry has embraced Nancy’s content as evidence by her appearances at SABRE, Luxury Travel, (both 2 times ) as well as CLIA, Princess Cruises, Mast, Signature, Travel Leaders, NEST, ITE, San Juan Puerto Rico and many other travel organizations.

Golden Nuggets are – exactly what you’d expect… Genuine nuggets of glorious, relevant and informative information to help you with your sales, customer service and communication interactions.

A big fan and a firm believer in the use of a Travel Agent, Nancy will also tackle the “I can get it cheaper on line” problem that agents are tormented by.

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Becoming a Travel Agent – Step by Step

Hosted by: Heather Kindred, CTIE,
Rich Ferrucci and Amy Cornette, CTC

 

April 12, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Stop spending hours searching the internet to unravel the mystery of becoming a travel agent. Join Heather Kindred, CTIE and Rich Ferrucci of Travel Leaders of Tomorrow and Amy Cornette, CTC from Nexion as they present a lively webinar outlining the steps to take in becoming a travel agent. In addition to deciphering how to become a travel agent, they will explain education options, recognized certifications and agency credentials. This webinar will address challenges and benefits of retail travel agency employment, and being an independent agency owner.

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How to Manage Your Time

Hosted by: Steve Crowhurst
 
 

May 18, 2017 – 1:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Managing time certainly involves making better use of the available tools, software and apps, however more than that, it is a mind-set. You have to want to manage your time versus just thinking about it and not doing it – believing that you are simply caught up in the everyday madness, as are millions of others.

If you can admit to yourself that you need to do a better job of managing your personal time and your time selling travel then that’s half the battle. Generally you’ll know when you need to rearrange your lifestyle and workstyle – the flag is raised when you continually make mistakes, become irritable with those you work with and those you love and just don’t have enough time to enjoy yourself. That pain across your chest will also be signal!

That is labelled stress and it is YOU that allows it to happen. No one else is involved. You may believe your stress is due to someone else, however, it is YOU who allows the stress in and allow it to run your life. If you were to take the time, you could reason the reasons as to why you always seem to be in catch up mode.

So what to do? The first step is to analyze where your time actually goes and who uses or abuses it other than you. This time allocation survey is as old as the clock itself. Nothing new here at all – but it has to be done. We’ll start there and to do that means you must complete the checklists found in the existing Time Management guide that forms a component of the CTA Program.

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Fees from Zero To Hero!

Hosted by: Nolan Burris
 
 

May 25, 2017 – 1:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Almost every agency charges fees for air, and most charge some kind of fee for some other things, sometimes. But, what about charging for everything you do? It’s not a new idea and thousands of travel pros are doing it. If they can make it work, so can you.

In this fun, lively and informative program we will look at how to introduce fees – the right way! We’ll rely on the experience of those who’ve made the transition, and would never go back. They’ve learned that fees can work: for you AND your clients.

Maybe it’s time for your fees to go from zero to hero!

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Informational Webinars

Getting Started … Preparing for a Career in Travel

Hosted by: Patty Noonan, CTC

 

March 7, 2017 – 1 p.m. Eastern
Free for all attendees!

If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Let us help guide you in your travel career by providing you with the tools and information you need to succeed. Attendees will receive a special offer on our TRIPKit Program.

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The NEW CTA Certification Program

Hosted by: Patty Noonan CTC

 

March 9, 2017 – 1 p.m. Eastern
Free for all attendees!

For 2017, the Certified Travel Associate program is all new.
Join Patty Noonan, CTC, as she takes you through the CTA program and shows you the training that will help you to close more sales, improve you efficiency, expand your geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials that will set you apart immediately.

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The CTC, A Management Program for Travel Professionals

Hosted by: Patty Noonan, CTC

 

March 14, 2017 – 1 p.m. Eastern
Free for all attendees!

Join Patty Noonan, CTC as she dives into the content inside of this industry recognized program for more than 50 years, and shows you how you can immediately improve your management skills.

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The Travel Institute Open House

Hosted by: Giuda Botelho, CTA

 

March 14, 2017 – 2:30 p.m. Eastern
Free for all attendees!

If you thought that The Travel Institute was just about the Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE) certifications – this is the session for you. Join Guida Botelho, CTA for a full hour of “Did You Knows” about how The Travel Institute can be part of every professionals development at all stages of their career..

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CTIE WEBINARS

The CTIE, A Leadership Program for Travel Executives

Hosted by: Patty Noonan, CTC

 

March 16, 2017 – 1 p.m. Eastern
Free for all attendees!

Join Patty Noonan, CTC as she dives into the tools inside of the Certified Travel Industry Executive (CTIE) program designed to help you build and perfect the many skills required by today’s and tomorrow’s executives.

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Specialization – Finding your Niche

Hosted by: Patty Noonan CTC

 

March 21, 2017 – 1 p.m. Eastern
Free for all attendees!

Patty Noonan, CTC will show you how specializing will help set yourself apart from the competition and help you sell more travel.

You’ll learn how to:

  • Find your niche and make it your own.
  • Lay the ground work to promote your specialty.
  • Use best practices for your segment of the business.
  • Build your business from the inside out.

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Membership Webinars

Membership with The Travel Institute … What’s in it for me?

Hosted by: Guida Botelho, CTA

 

March 21, 2017 – 2:30 p.m. Eastern
Free for all attendees!

Membership with The Travel Institute is access to ongoing expert led training 24/7! Join Guida Botelho, CTA as she explains what that really means to you as a travel agent/independent contractor, owner, manager or executive. The Travel Institute’s Member Lounge holds a wide variety of relevant webinars and blogs on topics such as sales, social media, management, coaching, destination training, group travel, marketing, just to name a few.

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Getting Started … Preparing for a Career in Travel

Hosted by: Patty Noonan, CTC

 

April 4, 2017 – 1 p.m. Eastern
Free for all attendees!

If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Let us help guide you in your travel career by providing you with the tools and information you need to succeed. Attendees will receive a special offer on our TRIPKit Program.

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You Hired a New Person … Now What?

Hosted by: Giuda Botelho, CTA

 

April 4, 2017 – 2:30 p.m. Eastern
Free for all attendees!

Calling all owners, managers, directors and training managers! Onboarding and ongoing training should be on of the top priorities in your to do list. The reality of it is, training a new person or provide ongoing training is time consuming and expensive. Join Guida Botelho, CTA Director of Training for an interactive discussion on tips and pitfalls of developing onboarding programs and ongoing training.

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Members Only
All webinars are free to members!

Members:

If you missed any webinars in this series, you can see them all here!

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