CTA Workbooks

The links below contain CTA workbooks for each course module.  
Feel free to download and print these materials to help you progress through each module, they’re useful!

You can also find these documents within each module’s Introduction Lesson. Click HERE to return to the CTA Course

Professional Skills Module Workbooks:

  1. Business Ethics
  2. Business Writing Skills
  3. Customer Service
  4. Customer-Focused Selling
  5. The Art of Listening and Communicating
  6. Teamwork
  7. Time Management
  8. Understanding Customer Needs

Practical Skills Module Workbooks:

  1. How to Prevent Credit Card Fraud
  2. Planning Itineraries
  3. Selling All-Inclusive Resorts
  4. Selling Escorted Vacations
  5. Selling Special Interest Travel
  6. Touring the World
  7. Travel Insurance

Click HERE to DOWNLOAD ALL WORKBOOKS

Click HERE to return to the CTA Course