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“CRM 103: Taking the Leap”

June 3 @ 1:00 pm EDT - 2:00 pm EDT


Presented by: Richard D’Ambrosio, – Retail Editor, Travel Market Report


You’re ready to make the time and financial commitment for a paid subscription to a Customer Relationship Management (CRM) tool. Congratulations! In this final session in the series, Richard D’Ambrosio will take you through the CRM business planning process, starting with comparing different tools based on their cost and benefits. Using our second free handout, you will begin to map out your key areas of focus, set goals for you to earn a return on your CRM investment, and more importantly, take your business to the next level.

About the Mastering CRM, 3-part Series

For too many travel agents, Client Relationship Management (CRM) remains an elusive, and seemingly “expensive” concept. The majority of agents avoid acquiring and engaging with CRM tools that could enhance their sales lead generation and produce more sales from their existing client base.

In this three-part series, Richard D’Ambrosio will illustrate the core business-building benefits of good CRM skills, debunk CRM myths that may be preventing you from supercharging your agency’s marketing and sales, and help you build a business plan to produce a return on your investment.


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This session qualifies for 2 CEUs.


June 3
1:00 pm EDT - 2:00 pm EDT
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