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May 20 @ 1:00 pm EDT - 2:00 pm EDT$19.99
Presented by: Brian Robb, CTIE, Founder and Principal of Robb Aspect
What is emotional intelligence?
Emotional intelligence is the single most important predictor of a success for a travel advisor, or simply for any person. It is something you can learn to improve. In this webinar, you’ll not only learn about it, you’ll learn how you can improve your emotional intelligence.
In general, intelligence is the capacity for reasoning, understanding new information, learning things, and being mentally active. But emotional intelligence is a specific type of intelligence and is composed of four competencies:
- self-awareness — accurately sensing and identifying your feelings
- self-regulation — managing your responses to emotions by understanding them and using that understanding to direct your behavior
- self-motivation — directing the power of your emotions toward a purpose that will motivate and inspire you
- empathy — understanding and sharing another person’s experiences and emotions and responding with sensitivity and compassion.