Hard Travel Professional Conversations: How to Strategically Manage Conflicts at Work: PART ONE

Presented by:
Paul Pelletier, LLB, PMP, CAPS – Founder, Paul Pelletier Consulting

Conflict with your clients or coworkers in travel is inevitable. If ignored or handled badly, conflict can devastate a client or colleague relationship. But, if it’s handled early, respectfully, and effectively, relationships and workplace culture will be enriched. This makes conflict management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – travel professional conflicts require hard conversations.

This 2-part presentation helps travel professionals use hard conversations to successfully manage conflicts. Participants will develop strategies for turning a disagreement into an opportunity to provoke learning and enrich relationships.

The learning objectives of the presentation series include:

• Enabling participants to understand how to effectively reduce and manage conflicts
• Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well.
• Enhancing their conflict management skills and awareness.
• Learning how to have hard conversations to resolve conflicts.

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CTA, CTC and CTIE grads will earn 2 CEUs.