Hard Travel Professional Conversations: How to Strategically Manage Conflicts at Work: PART TWO


Nov 10 2023


Eastern Time (ET)
3:00 pm - 4:00 pm

Presented by:
Paul Pelletier, LLB, PMP, CAPS – Founder, Paul Pelletier Consulting


Conflict with your clients or coworkers in travel is inevitable. If ignored or handled badly, conflict can devastate a client or colleague relationship. But, if it’s handled early, respectfully, and effectively, relationships and workplace culture will be enriched. This makes conflict management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – travel professional conflicts require hard conversations.

This 2-part presentation helps travel professionals use hard conversations to successfully manage conflicts. Participants will develop strategies for turning a disagreement into an opportunity to provoke learning and enrich relationships.


The learning objectives of the presentation series include:

  • Enabling participants to understand how to effectively reduce and manage conflicts
  • Illustrating that conflicts are normal and can be used to create better solutions to problems if they are handled well.
  • Enhancing their conflict management skills and awareness.
  • Learning how to have hard conversations to resolve conflicts.


[divider align=”center” width=”300px”]

CTA, CTC and CTIE grads will earn 2 CEUs.

CTA, CTC and CTIE grads will earn 2 CEUs.

Hot Tip Tuesday
Newsletter Signup