Stacey Oliver-Knappe, M.A., PHR

Stacey Oliver-Knappe, M.A., PHR
Founder, The Customer Service Gurus

One of the best methods to increase your travel business is delivering an exceptional professional service experience to every client your organization touches. Stacey Oliver-Knappe is a customer service expert who can help you improve and create that unforgettable travel experience for your clients. Her 20+ years professional history combined with her personal love of travel, including being an avid cruiser having spent over 200 days on the sea, helps you create a successful service philosophy that is easy to execute. She is passionate how travel can improve one’s life, and she wants to help you give that gift to your customers.

Her methodology is creating customized affordable training solutions that can be applied to a new small business of one up to established organizations of thousands. Her strategizes can also be applied over the phone, face-to-face, or e-commerce interactions. She enjoys partnering with clients to develop their personal service standards and has personally trained 100s of employees to consistently be service rock stars during engaging and fun learning experiences.

She has worked with some of the most notable companies in the hospitality industry, with increases seen in customer satisfaction. She has consulted in other fields as well, such as real estate, logistics, and higher education, and has been a featured speaker for several organizations. Stacey also volunteers her time with the Adult Literacy League of Central Florida, where she designed their new tutor training program.

If you have employee training questions or challenges, call Stacey for a free 1 hour “Getting to Know You” consultation. She would love to speak to you.

Contact Info:
Stacey Oliver-Knappe, M.A., PHR
The Customer Service Gurus
Phone: 407-495-0846
Email Stacey

Twitter: CSGurus
LinkedIn: StaceyOK
YouTube: Customer Service Gurus
Facebook: The Customer Service Gurus
Blog: Adventures in Customer Service