Nancy Friedman’s – 54 Golden Nuggets: The Best of the Telephone Doctor
$20.00
by Nancy Friedman
54 Golden Nuggets – The Best of The Telephone Doctor: Quick Tips to Cure Your Business Communication Ills is a compilation of over 54 of Nancy Friedman’s most popular and most frequently requested articles on curing any and all customer service ills in your organization. Far more than just telephone tactics, Nancy provides a practical and humorous approach to making great impressions and satisfied customers.
Nancy Friedman has been writing about effective customer service for years and has been read by tens of thousands of business professionals.
The price includes shipping and is sent directly from the author.
NOTE: This item is shipped directly from Ms. Friedman.
Refunds/Returns:
Annual memberships, online/downloaded courses and materials, and/or materials not created by The Travel Institute (3rd party products) are non-refundable. Individuals in a monthly-charge program may cancel future payments and be withdrawn from their programs.
Printed course materials can be returned, and you may withdraw from those courses within 30 days of enrollment. After 30 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
COLLEGE BOOKSTORES: College bookstores may return materials within 60 days of purchase. After 60 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
Printed course materials can be returned, and you may withdraw from those courses within 30 days of enrollment. After 30 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
COLLEGE BOOKSTORES: College bookstores may return materials within 60 days of purchase. After 60 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
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