54 Golden Nuggets – The Best of The Telephone Doctor: Quick Tips to Cure Your Business Communication Ills is a compilation of over 54 of Nancy Friedman’s most popular and most frequently requested articles on curing any and all customer service ills in your organization. Far more than just telephone tactics, Nancy provides a practical and humorous approach to making great impressions and satisfied customers.
Nancy Friedman has been writing about effective customer service for years and has been read by tens of thousands of business professionals.
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