The Certified Travel Associate (CTA®) “After Hours” program is a series of recorded videos in which we review the highlights of each CTA subject area while providing examples of how the concepts are applied in real life. In addition, the program includes a recorded session on preparing for the CTA exam.
After Hours Sessions:
- Session 1: Time Management
- Session 2: Business Writing
- Session 3: Business Ethics and Teamwork
- Session 4: Customer Service and Understanding Customer Needs
- Session 5: Customer Focused Selling
- Session 6: The Art of Listening and Communicating
- Session 7: Selling Special Interest Travel
- Session 8: Selling All-Inclusive Resorts and Selling Escorted Vacations
- Session 9: Preventing Credit Card Fraud and Travel Insurance
- Session 10: Touring the World
- Session 11: Planning Itineraries
- Session 12: CTA Test Prep
Damaged products will be exchanged for the same title.