Nancy Friedman’s – Customer Service (finally) Defined

Filled with dozens of ways to keep your Customer Service up to speed, Nancy’s new book, is an abundance of information you can use now and forever. Fun filled, easy tips, ideas, skills and techniques transferable to your own business.

Topics include Killer Words of Customer Service, How to Handle the Upset/Irate Customer, Yucky Email Phrases..and so much more.

The price includes shipping and is sent directly from the author.

NOTE: This item is non-refundable.