Nancy Friedman’s – Customer Service (finally) Defined
$20.00
by Nancy Friedman
Filled with dozens of ways to keep your Customer Service up to speed, Nancy’s new book, is an abundance of information you can use now and forever. Fun filled, easy tips, ideas, skills and techniques transferable to your own business.
Topics include Killer Words of Customer Service, How to Handle the Upset/Irate Customer, Yucky Email Phrases..and so much more.
The price includes shipping and is sent directly from the author.
NOTE: This item is shipped directly from Ms. Friedman.
Refunds/Returns:
Annual memberships, online/downloaded courses and materials, and/or materials not created by The Travel Institute (3rd party products) are non-refundable. Individuals in a monthly-charge program may cancel future payments and be withdrawn from their programs.
Printed course materials can be returned, and you may withdraw from those courses within 30 days of enrollment. After 30 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
COLLEGE BOOKSTORES: College bookstores may return materials within 60 days of purchase. After 60 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
Printed course materials can be returned, and you may withdraw from those courses within 30 days of enrollment. After 30 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
COLLEGE BOOKSTORES: College bookstores may return materials within 60 days of purchase. After 60 days, no refund will be honored. Materials must be returned in saleable condition before a refund will be processed. Shipping charges are non-refundable. A 25% restocking/administration fee will be assessed all returns.
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