Presented by: Emily MatrasOwner, Bon Vivant Copy   DESCRIPTION: One of the most powerful ways to nurture new leads and increase bookings is hiding right under most agents’ noses — email. During this webinar, you'll learn how to harness the power of email to nurture relationships with prospects, position yourself as a travel expert, and get consultation requests rolling in. We'll focus on two main types of email marketing that work together to convert leads: e-newsletters and email sales campaigns.…

Unlimited Learning at The Travel Institute means access to ongoing expert-led training 24/7! The Travel Institute’s Member Lounge and Premium Membership content hold a wide variety of relevant webinars and blogs on topics such as sales, social media, management, coaching, destination training, group travel, marketing, just to name a few. Come see how this can be a solution for you as a busy professional, an agency looking for a turnkey training solution or a new professional agent who is looking…

Are You Ready for a Career in Travel? The travel industry is one of the most exciting and dynamic industries in the world – in fact, it is the largest industry in the world. If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Patty Noonan, CTC will introduce you to the variety of options open to entry-level candidates. Let her help guide you in your first steps into…

The competition is fierce in the travel industry. What sets you apart as a travel agent? The answer is your ability to match your client with the best vacation experience of their dreams. That's simple, right? Well, it if it were, everyone would be doing it. So how will the Certified Travel Associate (CTA) program help you? Join Patty Noonan, CTC, as she takes you through the CTA program and shows you the training that will help you to close…

Unlimited Learning at The Travel Institute means access to ongoing expert-led training 24/7! The Travel Institute’s Member Lounge and Premium Membership content hold a wide variety of relevant webinars and blogs on topics such as sales, social media, management, coaching, destination training, group travel, marketing, just to name a few. Come see how this can be a solution for you as a busy professional, an agency looking for a turnkey training solution or a new professional agent who is looking…

Presented by: Anne MacIntyrefrom On The Map Travel   DESCRIPTION: Today, luxury travel is more personal, more unusual, more exclusive — but harder to find. These hidden luxuries are all around. It just takes a determined eye to find them. Join Anne on a journey to learn about the luxury that is often hidden to the everyday traveler but makes the difference between a just a good trip and one that boggles the mind of your clients.    

Management Training Program: Do you have what it takes to be an effective manager? Do you have the skills that employers look for when they make decisions on who to promote? Everyday business changes like converting from one GDS system to another, negotiating supplier contracts or working on developing a cohesive team of employees, involves a variety of managerial skill sets. The Certified Travel Counselor (CTC) Program has been totally re-designed to ensure that owners, managers, and directors have the…

Every day, owners and executives from the retail agency side to the supplier side of the travel industry are faced with leading the growth and development of their organizations. To lead an organization through growth requires creating and applying the organization's core values, goals and objectives, developing a cohesive team of employees through encouragement and coaching, keeping an open mind for creativity and opportunity, all while leading the many aspects of change. Join Patty Noonan, CTC as she dives into…

DESCRIPTION: Patty Noonan, CTC will show you how specializing will help set yourself apart from the competition and help you sell more travel. You'll learn how to: • Find your niche and make it your own. • Lay the groundwork to promote your specialty. • Use best practices for your segment of the business. • Build your business from the inside-out.  

DESCRIPTION: Join Lisa Owers, CTIE, our Manager of Content and Continuity, for an overview of the CTA Testing Process. From finishing your studies, to requesting your test and overcoming adult test-anxiety. Get that final push to finally earning the certification you have been working towards.    

Presented by: Richard D'Ambrosio, - Retail Editor, Travel Market Report DESCRIPTION: In this session, Richard D’Ambrosio will discuss the fundamentals of how consumers purchase travel today, and how they enter and exit your sales funnel on their path to purchasing a vacation. He’ll show you how a Client Relationship Management (CRM) tool can help you engage prospects and clients along this path, as they discover their vacation options and consider working with you. And finally, he will talk about how…

Are You Ready for a Career in Travel? The travel industry is one of the most exciting and dynamic industries in the world – in fact, it is the largest industry in the world. If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Patty Noonan, CTC will introduce you to the variety of options open to entry-level candidates. Let her help guide you in your first steps into…

Presented by: Richard D'Ambrosio, - Retail Editor, Travel Market Report DESCRIPTION: It’s not enough to get excited about using software like Customer Relationship Management (CRM) tools to enhance your sales and profits. Once you decide that you want to incorporate more CRM strategies into your business, you need to begin planning for success. If you aren’t capturing and tracking the most relevant metrics and setting up internal processes to build a robust database, you’ll quickly find yourself frustrated. In this…

DESCRIPTION: Patty Noonan, CTC will show you how specializing will help set yourself apart from the competition and help you sell more travel. You'll learn how to: • Find your niche and make it your own. • Lay the groundwork to promote your specialty. • Use best practices for your segment of the business. • Build your business from the inside-out.  

The competition is fierce in the travel industry. What sets you apart as a travel agent? The answer is your ability to match your client with the best vacation experience of their dreams. That's simple, right? Well, it if it were, everyone would be doing it. So how will the Certified Travel Associate (CTA) program help you? Join Patty Noonan, CTC, as she takes you through the CTA program and shows you the training that will help you to close…

Nancy FriedmanPresident, The Telephone Doctor, Customer Service Training   DESCRIPTION: Why are some travel agents successful, natural born leaders and some are aren’t? How do some travel agents learn to deal with the ups and downs of life and find a way to make things better while others are so down and find the smallest thing to complain about? Some people seem to have a problem for every solution. Sadly, some people don’t deal or play well with others. Successful…

DESCRIPTION: Join Guida Botelho, CTIE, our Director of Education, and Lisa Owers, CTIE, our Manager of Content and Continuity for an overview of the TAP (Travel Agent Proficiency) Test and the Testing Process from finishing your studies, to requesting your test and overcoming adult-test-taker anxiety. Get that final push to finally completing the TAP and starting your travel career.    

Presented by: Brian Robb, CTIE, Founder and Principal of Robb Aspect DESCRIPTION: What is emotional intelligence? Emotional intelligence is the single most important predictor of a success for a travel advisor, or simply for any person. It is something you can learn to improve. In this webinar, you’ll not only learn about it, you’ll learn how you can improve your emotional intelligence. In general, intelligence is the capacity for reasoning, understanding new information, learning things, and being mentally active. But…

Management Training Program: Do you have what it takes to be an effective manager? Do you have the skills that employers look for when they make decisions on who to promote? Everyday business changes like converting from one GDS system to another, negotiating supplier contracts or working on developing a cohesive team of employees, involves a variety of managerial skill sets. The Certified Travel Counselor (CTC) Program has been totally re-designed to ensure that owners, managers, and directors have the…

DESCRIPTION: If you thought that The Travel Institute was just about the Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE) certifications - this is the session for you. Join Guida Botelho, CTIE for a full hour of "Did You Knows" about how The Travel Institute can be part of every professionals development at all stages of their career.      

Every day, owners and executives from the retail agency side to the supplier side of the travel industry are faced with leading the growth and development of their organizations. To lead an organization through growth requires creating and applying the organization's core values, goals and objectives, developing a cohesive team of employees through encouragement and coaching, keeping an open mind for creativity and opportunity, all while leading the many aspects of change. Join Patty Noonan, CTC as she dives into…

DESCRIPTION: Join Guida Botelho, CTIE, our Director of Education, and Lisa Owers, CTIE, our Manager of Content and Continuity for an overview of the CTC/CTIE Testing Process. From finishing your studies, to requesting your test and preparing to write your paper. Get that final push to finally earning the certification you have been working towards.    

Presented by: Richard D'Ambrosio, - Retail Editor, Travel Market Report DESCRIPTION: You’re ready to make the time and financial commitment for a paid subscription to a Customer Relationship Management (CRM) tool. Congratulations! In this final session in the series, Richard D’Ambrosio will take you through the CRM business planning process, starting with comparing different tools based on their cost and benefits. Using our second free handout, you will begin to map out your key areas of focus, set goals for…

Unlimited Learning at The Travel Institute means access to ongoing expert-led training 24/7! The Travel Institute’s Member Lounge and Premium Membership content hold a wide variety of relevant webinars and blogs on topics such as sales, social media, management, coaching, destination training, group travel, marketing, just to name a few. Come see how this can be a solution for you as a busy professional, an agency looking for a turnkey training solution or a new professional agent who is looking…

DESCRIPTION: Join Lisa Owers, CTIE, our Manager of Content and Continuity, for an overview of the CTA Testing Process. From finishing your studies, to requesting your test and overcoming adult test-anxiety. Get that final push to finally earning the certification you have been working towards.    

DESCRIPTION: Join Guida Botelho, CTIE, our Director of Education, and Lisa Owers, CTIE, our Manager of Content and Continuity for an overview of the TAP (Travel Agent Proficiency) Test and the Testing Process from finishing your studies, to requesting your test and overcoming adult-test-taker anxiety. Get that final push to finally completing the TAP and starting your travel career.    

DESCRIPTION: Join Guida Botelho, CTIE, our Director of Education, and Lisa Owers, CTIE, our Manager of Content and Continuity for an overview of the CTC/CTIE Testing Process. From finishing your studies, to requesting your test and preparing to write your paper. Get that final push to finally earning the certification you have been working towards.