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PEP makes our webinars unique!

Many comment on the high quality educational content of our webinars. So what’s our secret? It’s “PEP,” our Professional Educators Program. In 2011, we established a formal reach out program to gather some of the top trainers, educators, and keynote speakers from both inside and outside the industry. This list grows every year, and represents experts in various fields who are willing to donate their time to The Travel Institute and share their knowledge with you.

We invite you to take a few minutes now to learn more about our upcoming events and register early as some will reach capacity. As long as you are registered, you will have access to the webinar recording.

The 10 Part Advice from our Experts Webinars are outstanding! Keep up the great work.Doreen C.

We are dedicated to providing you the highest quality educational products as you…

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PEP Webinars

Your #1 Sales Strategy in the Comptetitive Travel Industry: Customer Service

Hosted by: Mike Marchev, CTC

June 5, 2017 – 12:00 p.m. Eastern
Members FREE!
Non-members – $19.99

Mike Marchev, CTC, popular industry speaker and author of the TREAT YOUR CUSTOMERS LIKE DOGS is back again to share his thoughts and unbridled opinions on how a well-organized customer service strategy can directly lead to more profitable new business.

During the session, you will learn:

• Why your customer has come to you in the first place
• What your customers “really” expect you to deliver
• How the practice of “Lagniappe” will immediately help your retention rate
• What 5 customer service mistakes you must avoid making … at all costs
• The biggest single reason why you lose customers
• The one thing you can do to insure repeat business
• How customer service can easily become your #1 sales strategy

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Cashing In on All-Inclusive Resorts

Hosted by: Lisa Sheldon, CTIE

June 8, 2017 – 1:00 p.m. Eastern
Free for all attendees!

Learn how to increase revenue by selling all inclusive resorts

  • Determine the right all-inclusive resort for your client
  • Compare the features and benefits of all inclusive resorts
  • Understand the value of an all inclusive vacation

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What ICs Need to Know Before Choosing a New Host Agency

Hosted by: Trish Gastineau, CTC, Simply Customized Travel

June 14, 2017 – 1:00 p.m. Eastern
Members FREE!
Non-members – $19.99

For an ICs (Independent Contractors) in the travel industry, the choice of who to host under is one of the most important decision they can make. Learn the key steps to take before moving to a new host so you find the right fit, grow your business, and avoid leaving thousands of dollars on the table!

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Improving Communication by Building Trust

Hosted by: Dr. Mimi Hull

July 6, 2017 – 12:00 p.m. Eastern
Free for all attendees!
Part of our Annual “Promote Your Professionalism” Month

In our fast-paced and ever evolving business world, the importance of developing positive and open relationships of trust within an organization has never been more important. Trust between employees and management can increase employee involvement, satisfaction, and production. Our effectiveness in communicating with each other is the way we build trust; colleague to colleague and management to employees

Participants will:

  • Recognize the importance of trust
  • To realize that trust is the foundation for building a team
  • Learn the definition and types of vulnerability trust
  • Roots and reasons for low trust
  • Characteristics of trust builders
  • How to build trust
  • What are hidden trust busters
  • How to build…and maintain..trust with each and every communication.

 

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PR Boot Camp; Storytelling Skills for the 21st Century

A Two-Part Webinar Series

Hosted by: Richard D’Ambrosio

July 10 and July 17, 2017 – 1:00 p.m. Eastern
Free for all attendees!
Part of our Annual “Promote Your Professionalism” Month

In this unique two-part webinar, you will learn how to “interview” yourself and develop your true compelling personal and professional narrative to help you gain media interest in your business and YOU, and provide a stream of content for your social media platforms.

At the end of Part 1, you will possess the fundamental knowledge of how reporters and editors determine what is news, what they are looking for in a story, and who might consider your story news. Once you register, Richard will e-mail you a three-page interview sheet that you should fill out before attending the first webinar.

Taking two volunteer participants from Part 1, Richard will provide them with a free, one-hour storytelling consultation and present business case studies using their input in our second webinar. At the end of Part 2, you will know how to translate your story into pitch letters and other media outreach tools that you can begin to use immediately.

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Using Personal Trainer to Learn Sabre

Hosted by: Anna Tink

July 13, 2017 – 1:00 p.m. Eastern
Free for all attendees!

Join us for a session with Anna Tink at Sabre as she introduces the Personal Trainer as a useful tool to mastering Sabre. In this webinar you will learn:

  • How easy it is to learn Sabre formats
  • How it looks like you are in live Sabre
  • How to obtain Sabre Certification

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Sailing to Success

Hosted by: Laurie Bohn
Director, Trade Sales & National Training – Royal Caribbean International

July 26, 2017 – 2:00 p.m. Eastern
Free for all attendees!

With celebrity godmothers, champagne christenings, and over-the-top ship décor, cruising is the “glam darling” of the travel industry. But there’s much more to it than the bells and whistles. Pairing the right cruise with the right customer requires the right skills – and a lot of practice. This session will help you navigate the world of ocean and river cruising and learn the trends, nuances, and popular destinations and itineraries.

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Using DISC Behavior Assessment to Increase Travel Agency Sales

Hosted by: Veronique Deblois, CTIE

August 9, 2017 – 1:00 p.m. Eastern
Members FREE!
Non-members – $19.99

This webinar will focus on helping travel agencies and their staff to recognize their strengths so they can better understand travelers based on a behavioral assessment test known as DiSC. With DiSC, behavior types are divided into four classifications: Dominance, Influence, Steadiness, and Conscientiousness.

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The Evolution of Offering Travel Insurance

Hosted by: Isaac Cymrot
VP, Industry Relations – Travel Insured International

October 3, 2017 – 2:00 p.m. Eastern
Free for all attendees!

Travel professionals have many options when it comes to travel protection to offer to their clients. Regardless of the company you partner with, over the past eighteen months you have probably heard about the evolution that has taken place in how travel professionals can and cannot offer travel protection. During this session we will review many of these changes and provides tips and tricks that will help you be successful no matter which travel protection company you plan to offer.

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Informational Webinars

Getting Started … Preparing for a Career in Travel

Hosted by: Patty Noonan, CTC

 

June 6, 2017 – 1 p.m. Eastern
Free for all attendees!

If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Let us help guide you in your travel career by providing you with the tools and information you need to succeed. Attendees will receive a special offer on our TRIPKit Program.

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The NEW CTA Certification Program

Hosted by: Patty Noonan CTC

 

June 8, 2017 – 12 p.m. Eastern
Free for all attendees!

For 2017, the Certified Travel Associate program is all new.
Join Patty Noonan, CTC, as she takes you through the CTA program and shows you the training that will help you to close more sales, improve you efficiency, expand your geography knowledge and fine-tune customer service skills, all while earning widely recognized industry credentials that will set you apart immediately.

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The CTC, A Management Program for Travel Professionals

Hosted by: Patty Noonan, CTC

 

June 13, 2017 – 1 p.m. Eastern
Free for all attendees!

Join Patty Noonan, CTC as she dives into the content inside of this industry recognized program for more than 50 years, and shows you how you can immediately improve your management skills.

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CTIE WEBINARS

The CTIE, A Leadership Program for Travel Executives

Hosted by: Patty Noonan, CTC

 

June 15, 2017 – 1 p.m. Eastern
Free for all attendees!

Join Patty Noonan, CTC as she dives into the tools inside of the Certified Travel Industry Executive (CTIE) program designed to help you build and perfect the many skills required by today’s and tomorrow’s executives.

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Getting Started … Preparing for a Career in Travel

Hosted by: Patty Noonan, CTC

 

June 22, 2017 – 1:00 p.m. Eastern
Free for all attendees!

If you’re thinking of entering the travel industry or are just getting started, then you won’t want to miss this webinar. Let us help guide you in your travel career by providing you with the tools and information you need to succeed. Attendees will receive a special offer on our TRIPKit Program.

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The Travel Institute Open House

Hosted by: Giuda Botelho, CTA

 

June 28, 2017 – 1:30 p.m. Eastern
Free for all attendees!

If you thought that The Travel Institute was just about the Certified Travel Associate (CTA), Certified Travel Counselor (CTC), or Certified Travel Industry Executive (CTIE) certifications – this is the session for you. Join Guida Botelho, CTA for a full hour of “Did You Knows” about how The Travel Institute can be part of every professionals development at all stages of their career..

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Membership Webinars

Premium Membership with The Travel Institute … What’s in it for me?

Hosted by: Carla Smith, CTA

 

June 29, 2017 – 3:00 p.m. Eastern
Free for all attendees!

Premium Membership with The Travel Institute is really access to ongoing expert led training 24/7! Join Carla Smith, CTA as she explains what that really means to you as a travel agent/independent contractor, owner, manager or executive. The Travel Institute’s Member Lounge and Premium Membership content holds a wide variety of relevant webinars and blogs on topics such as sales, social media, management, coaching, destination training, group travel, marketing, just to name a few.

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Specialization – Finding your Niche

Hosted by: Patty Noonan CTC

 

July 25, 2017 – 1 p.m. Eastern
Free for all attendees!

Patty Noonan, CTC will show you how specializing will help set yourself apart from the competition and help you sell more travel.

You’ll learn how to:

  • Find your niche and make it your own.
  • Lay the ground work to promote your specialty.
  • Use best practices for your segment of the business.
  • Build your business from the inside out.

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You Hired a New Person … Now What?

Hosted by: Giuda Botelho, CTA

 

October 24, 2017 – 2:30 p.m. Eastern
Free for all attendees!

Calling all owners, managers, directors and training managers! Onboarding and ongoing training should be on of the top priorities in your to do list. The reality of it is, training a new person or provide ongoing training is time consuming and expensive. Join Guida Botelho, CTA Director of Training for an interactive discussion on tips and pitfalls of developing onboarding programs and ongoing training.

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Members Only
All webinars are free to members!

Members:

If you missed any webinars in this series, you can see them all here!

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