Presented by: Nancy Friedman,
President, The Telephone Doctor, Customer Service Training
Why are some travel agents successful, natural born leaders and some are aren’t? How do some travel agents learn to deal with the ups and downs of life and find a way to make things better while others are so down and find the smallest thing to complain about? Some people seem to have a problem for every solution. Sadly, some people don’t deal or play well with others.
