The Travel Institute was founded in 1964 and has always had the mission of training and certifying travel professionals. We take this job and responsibility very seriously and have always said ongoing training is important for every professional at ANY stage in your career.
Here are five good reasons to make sure your employees have the best training possible, and what happens when they do. Consider looking at The Travel Institute’s Premium Access option for you or a staff member for 2020. Premium Access is this week’s Season of Savings special and anyone can join for only $169/year (a $30 savings)! Learn more!
Employees work harder
When an organization takes a genuine interest in an employee, the employee feels the need for reciprocation and tends to put forth a better effort. Work becomes more meaningful and the employee feels a certain responsibility to execute the job tasks to the best of his or her ability. It’s human nature to want to work for someone who respects us and shows that respect.
Company loyalty increases
When people feel as if they are a meaningful part of an organization, they become and stay more engaged. Employees who are engaged will outperform those who aren’t. Companies that support their employees build loyalty, resulting in deeper dedication, better efforts, fewer sick days used and other ancillary benefits.
Untrained workers equal lost customers
Who wants to do business with a company that appears to be inept? A negative first impression is hard to overcome, and if you have a negative experience the first time you deal with a company, chances are you won’t be inclined to give them a second chance. The opposite of that is also true.
If you have a consistently good experience with a company, then run into an isolated incident where something isn’t right, you are much more likely to forgive that company and overlook the indiscretion.
Untrained workers are inefficient and mistake prone
When workers are just going through the motions, their heart and mind is not on the job they are performing. Because of this, they are more likely to make careless mistakes by losing their focus. Mistakes cost companies money, especially if it means lost customers.
These non- or disengaged employees feel much less inclined to work hard because they are, effectively, just going through the motions to collect a paycheck. They might be marginally useful and still perform to some degree, but there is still a level of loss for the company because that position could be filled by someone who engaged who would work harder.
Workers want to advance
Talented employees take an interest in a company and want to grow within that organization. These employees are good contributors, and they typically want to stay longer since they feel like they are a part of something exciting.
It’s important to distinguish between training and developing employees. Training usually focuses on the acquisition of new skills, according to lessonly.com, while development is concerned with the improvement or extension of existing skills. Once people are trained, they need to be regularly developed in order for them to continue to grow.
Source: Successinsights.com
