MARCH: Since the pandemic, have you attracted more new clients who previously used DIY booking sites?:
YES: 90%
NO: 10%
FEBRUARY: More and more agents have been implementing fees beyond the traditional airline commissions and cruise NCFs to ensure they are compensated by travelers for their time and expertise. Which of the following fees do you have in place today?:
Fees Agents Currently Have in Place
*The description for ”Other” fees agents are charging included “fees for airline tickets not booked with a package” as well as responses from agents indicating they have “no plans” to implement fees.
JANUARY: What helped most in calming your travelers fears in 2021?:
COVID Vaccines and Flexible Cancellation Policies “tied” for the top spot in being most helpful, each with nearly 30% of the responses.
Having a Travel Agent as a Resource was second most helpful to the majority with 32% of respondents, with another 21% ranked it most helpful.
Travel Insurance
Rounding out the rankings were: Masks in Public areas and airline Safety Protocols
