By Tammi Santini, Founder, TamiSantini.com and member of The Travel Institute’s Professional Educators Program (PEP).
You did it! You got an inquiry for your romance travel planning services!
Whether the lead came in from Weddingpro, a referral, or social media, you need to have a response on the ready so that you can “strike while the iron is hot!”
Often, the first person to respond is the one who gets hired, so without having a standard operating process for when inquiries come in, you may miss out on getting leads to take the next step with you.
Let’s craft one together today!
Having a templated response in place also helps other team members step in and know how to respond to travel inquiries that come into your business.
5 Critical Elements of Inquiry Responses That Get Destination Wedding & Honeymoon Travel Leads to Schedule a Consultation:
1. A thank you. We must remember that even the opportunity to assist couples with such a special occasion is a privilege and we want to thank them for the opportunity.
2. Genuine excitement for them! Always congratulate the couple on their engagement or milestone celebration and let them know how excited you are for them.
3. Your personal specialties. It is okay to share who you help, how you help them, and your personal specialties. This will naturally lead to…
4. An invitation to schedule a consultation. If what you specialize in is a good match for the professional services they are looking for, invite them to schedule a complimentary consultation and share the link for them to do so.
5. A closing statement that shows how consulting with you will benefit them. You’ll want to close the response by letting them know that you look forward to connecting with them to help them _______[now share the benefits of them consulting with you].
Bonus element! The P.S. after your valediction. In the P.S., invite them to respond if they have any questions or can’t find a time on your calendar that works well for them.
Now that you have your inquiry response crafted, you’ll be ready when the leads start pouring in!
