Presented by: Mike Marchev, CTC
Mike Marchev, CTC, is back again to share his thoughts and unbridled opinions on how a well-organized customer service strategy can directly lead to more profitable new business.
YOU WILL LEARN:
•Why your customer has come to you in the first place
•What your customers “really” expect you to deliver
•How the practice of “Lagniappe” will immediately help your retention rate
•What 5 customer service mistakes you must avoid making … at all costs
•The biggest single reason why you lose customers
•The one thing you can do to insure repeat business
•How customer service can easily become your #1 sales strategy
