Presented by: Brian Robb, CTIE
Founder and Principal of Robb Aspect
What is emotional intelligence?
In general, intelligence is the capacity for reasoning, understanding new information, learning things, and being mentally active. But emotional intelligence is a specific type of intelligence and is composed of four competencies:
self-awareness — accurately sensing and identifying your feelings
self-regulation — managing your responses to emotions by understanding them and using that understanding to direct your behavior
self-motivation — directing the power of your emotions toward a purpose that will motivate and inspire you
empathy — understanding and sharing another person’s experiences and emotions and responding with sensitivity and compassion.
