1. Personal accountability. We all know Harry Truman’s phrase – “the buck stops here.” Let that be your motto. The results of your actions are your responsibility. Use actionable words in conversations with clients: “I will do it” rather than “I will try.” Then you must be accountable for the delivery of services you promise to your customers. You will not get ahead by shifting blame to a vendor or someone else in your office.
2. Desire to win. Be passionate about your daily work: that will translate to excitement and excitement is contagious. Your customers will sense that you enjoy your work and would like to win and keep their business. Be a winner, not just a striver, so your employer will want to keep you on the payroll for the long haul.
3. Be a team player. Regularly demonstrate your willingness to collaborate and support the rest of the team. Extend yourself to help colleagues in a bind or in need of your particular expertise. Give your team members reasons to appreciate and embrace you.
4. Do the work. Be a doer. Your daily efforts should be productive. Stay up-to-date with industry developments, new products, and new technology. Figure out ways to incorporate the best of these developments in the services you offer to your own customers. Then organize and manage your time to deliver top results.
5. Sense of urgency. It is better to under-promise and over-deliver than the other way around. Answer customer requests promptly, even if you are simply telling a client you are working on getting the answer. Always update a customer with your progress, which assures them you have not forgotten about their needs and that they are important to you. Customers (and supervisors!) will have more confidence in your ability to deliver if you demonstrate a real sense of urgency.
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Tharwat Abouraya, CTIE
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