Presented by: Paul Pelletier, LLB, PMP, CAPS – Founder, Paul Pelletier Consulting
Conflict with your clients or coworkers in travel is inevitable. If ignored or handled badly, conflict can devastate a client or colleague relationship. But, if it’s handled early, respectfully, and effectively, relationships and workplace culture will be enriched. This makes conflict management critical – it takes skill to effectively avoid arguments, clarify misunderstandings, deal with disputes, and repair relationships. Simply put – travel professional conflicts require hard conversations.
