The certification(s) earned and displayed identify a graduate of The Travel Institute who has demonstrated expertise and an ongoing commitment to their career, consumers, and the travel industry.
New Jersey
With more than 35 years in the travel industry, Charlene has built a career centered on delivering exceptional customer experiences while developing high-performing teams and leaders. For the past 11 years, she has served as an Inbound Call Center Operations Manager, leading frontline teams and coaching leaders to drive performance results to goals while delivering bespoke travel experiences.
