Author Archives: Steve Gillick

Five Steps to Enhance Your Customer Service Ethic

Steve Gillick, CTC

Five Steps to Enhance Your Customer Service Ethic By Steve Gillick     This article originally appeared in past Travel Market Report.   What exactly do customers expect from travel professionals? And the even bigger question: Are you up to providing it? Here are five points to ponder. Protocol every client and track every incident. […]

Five Things to Consider before Turning a Travel Trend or Niche Interest into your Specialty

By Steve Gillick It’s conundrum time. One of your long time clients has come to the realization that holidays are more meaningful and enjoyable when she pursues activities and accommodations that discourage cell phone and computer usage while at the same time encouraging interactivity with the sounds of nature (bird calls, breezes, oceans) and with […]