Professionalism is one of those nebulous qualities to which most of us aspire but few can define. An understanding of business ethics in the travel workplace is a necessity for all those who wish to call themselves travel professionals. This course will help you view professionalism not as an abstract ideal, but as a business necessity grounded in practical behaviors you can practice each and every day.

Upon completion of this course you will be able to:

• Understand more fully your role as a travel “professional.”
• Identify basic principles of ethical behavior in the travel workplace.
• Realize the necessity of ethical codes of conduct.
• Practice strategies to enhance your professionalism at work.
• Write your own personal code of conduct and test it in real-life ethical dilemmas.