What inspired you to pursue a career in travel and tourism? Was there a defining moment?
After retiring from a career in broadcast news, where I handled travel for news crews, the natural progression was to pursue a new career in the travel industry. This new venture has been far more rewarding, as I’m able to provide a valuable service to my clients and enjoy their positive feedback; unlike booking news crews to travel to a natural disaster, or some other unglamorous news story.
The defining moment for me came after making my first hotel booking for a relative, and being pleasantly surprised by the earned commission. Yes, I knew then that this was going to be a great opportunity to learn a whole new industry, grow in knowledge, travel opportunities, and income. It’s been the best post-retirement chapter for me.
Can you share a moment in your career when you realized, “This is exactly what I’m meant to do”?
Early on in my transition to the travel industry, I was overwhelmed by what I didn’t know, but quickly realized I had to embrace the educational trainings offered by travel partners and my host agency. So, when I was asked to book a 70-day European trip, through seven countries, I knew it was more than I could handle alone, so my partnership with Goway paid off big time. The client was thrilled. Goway made me look good, and I breathed a sigh of relief at the conclusion of their trip. It was that experience that gave me the confidence and clarity to keep doing what I’m doing.
How has your journey evolved since graduating from The Travel Institute?
As a newbie graduate, I’m still incorporating lessons to guide my progress as a travel business professional. Time management has been one of my weak spots, but the useful lessons have made an evolving difference. The Business writing module reminded me to proof-read and take a pause before hitting the send button when I had to reply to a rude transfer company’s email. My professional response was respectful, while pointing out his unprofessional correspondence. His apology followed. No, I will not be doing business with his company.
What’s your favorite part about helping others experience the world through travel?
I love sharing with clients some of my travel experiences when they are considering travel to the same destinations. Their glowing feedback after the trip is the payoff.
What’s one cultural experience that left a lasting impression on you?
During a visit to Cape Town, South Africa, we had the opportunity to visit a school run by a very dedicated teacher. The elementary students were quiet and respectful, as the teacher shared stories about her commitment to teach with limited resources. I still think of her and those students and hope our donation made an impact in some way.
What skills from The Travel Institute have made the biggest impact in your career?
Customer service excellence is a primary focus when I’m working with any client. This was an important part of the skills offered through the Travel Institute. My primary goal is to exceed my client’s expectations. Recently I contacted the BDM for a resort group about arranging a special birthday welcome for a new and valued client. The resort gladly fulfilled the request and my client was surprised and beyond grateful. I view this as another step in building trust and client loyalty.
What advice would you give to someone just starting their travel industry journey?
For anyone embarking on the travel industry journey, realize success comes with education. Be willing to put in the work of learning and staying on top of industry standards and changes. I think of it as going back to school. There is so much to learn and the dynamics are changing constantly. Don’t be left out. Your clients will benefit from your commitment, and you will be regarded as a true professional by serving them well.
How do you stay motivated and inspired in an industry that’s constantly changing?
Finding motivation can be challenging, but necessary. With every email or post I get regarding AI, or some other new training, requires me to decide (time management) what is a priority and how much time can I devote to learning something new. It can feel overwhelming at times, but I do as much as I can to stay in the know.
Are there any mentors or peers in the industry who’ve deeply influenced your path?
I am always inspired by Ann Jones, a Master Ambassador with Inteletravel. Her commitment to sharing her knowledge with our advisors is nothing short of masterful. She is concise, patient, professional, and willing to share her years of industry experience as a guide towards our success.
If you could only pack 3 items for a trip around the world, what would they be?
I’d be sure to pack Clorox wipes, a travel umbrella and patience. If the last one doesn’t count, then one interchangeable outfit.
What’s one place on your travel bucket list that you haven’t crossed off yet?
Bali
