Category Archives: Hot Tip Tuesday

Netiquette Rules (and It Rocks, Too!)   

Netiquette Rules (and It Rocks, Too!)    Have you heard the term Netiquette? Yes, it’s a thing! Have you seen an email come across your desk that doesn’t have a subject line? What about a questionable or inappropriate social media post from a colleague in a professional chat group or professional page? Have you realized—to your […]

What’s Special About Denmark?   

What’s Special About Denmark?    Denmark is home to one of Europe’s most engaging capital cities, København. The city’s sumptuous architecture, delightful pedestrian streets lined with fine shops and cafés, and unique attractions, such as Tivoli, make it a highlight of any trip to Northern Europe. On top of that, the city’s cultural offerings, including jazz, […]

How Are YOU Qualifying Your Clients’ Needs?   

How Are YOU Qualifying Your Clients’ Needs?    Understanding clients’ needs is central to success. If you don’t get to know every need and every wish for your clients’ vacation, how are you supposed to provide a WOW experience? Having a fluid qualifying conversation with clients sets you up for success. To get you started, here […]

Firsthand Insights from Larry Pimentel: Luxury Travel’s Icon

Firsthand Insights from Larry Pimentel: Luxury Travel’s Icon    If asked who the face for the Luxury Travel industry is, most people would say Larry Pimentel, CTC, President and Chief Executive Officer of Azamara Club Cruises. Recently, we interviewed Mr. Pimentel for his tips and advice for The Travel Institute’s Luxury: A Lifestyle Specialist Course. But this information […]

Top Questions — and Answers! — on Starting Your Business

Top Questions — and Answers! — on Starting Your Business   Every day at The Travel Institute, our coaches receive calls from many people looking for a start in the travel industry. Here are the most frequently asked questions, along with our advice: Question: How should I structure my new business? Answer: The issue of setting up your […]

The Sales Cycle  

The Sales Cycle   How does YOUR sales cycle flow? The sales process is dynamic, fluid and subject to unforeseen challenges at any point. While your techniques for dealing with these challenges may vary, the process for leading customers to a buying decision remains essentially the same. Step One: Identify Customers This involves two activities: finding […]