Category Archives: Hot Tip Tuesday

FAM Report: A Warm Welcome to Jamaica!

As mentioned last month, we will regularly be featuring familiarization (FAM) reports created by our amazing certified graduates because peer-to-peer learning is so important, effective, and helpful…not to mention, fun! A warm welcome! Let’s start with the arrival at the airport. VIP treatment is affordable through Club Mobay. You arrive at the airport, and, as you […]

Emotional Intelligence = Customer Loyalty (and Less Stress!)

Emotional Intelligence = Customer Loyalty (and Less Stress!) In continuing our focus on managers and owners, we wanted to include Emotional Intelligence in our Leadership Series. Emotions can play a big role in helping or hindering managers’ attempts at forging strong bonds and having better communication with team members, colleagues, partners, suppliers, and clients. Think […]

FAM Report: Punta Cana, Dominican Republic

FAM Report: Punta Cana, Dominican Republic We at The Travel Institute love to encourage agents to share best practices with each other because peer-to-peer learning is extremely effective. You are the experts, after all! We recently asked our awesome graduates to share their FAM trip reports, so you can see what they look like. What […]

What Is Your Road Map to Success? A Business Plan, of Course!

What Is Your Road Map to Success? A Business Plan, of Course! Successful businesses typically are well planned. A key question to consider is whether there is a market for what you have to offer. Let’s suppose you have determined you have the skills and personality to work on your own, and there is a […]

The Alphabet Soup of Accreditation  

The Alphabet Soup of Accreditation   The Travel Institute team is often asked about requirements for success in the travel business. One of the first things someone new to the travel industry encounters is the overwhelming number of acronyms and accreditations available. To be successful, individuals new to the industry will need to ramp up and […]

What Would Your Clients Do If You Suddenly Weren’t There?  

What Would Your Clients Do If You Suddenly Weren’t There?   This month, many people along the East Coast of the United States and Canada, along with the Caribbean, were affected by Hurricane Dorian…some, tragically so. With a hurricane approaching, many of you successfully completed your hurricane preparations. But did that prep include making plans in […]

The Importance of Offering Travel Insurance to Groups  

The Importance of Offering Travel Insurance to Groups   Part Two of a two-part series on group travel. As we discussed last week, Group Travel is a very fruitful niche, but it’s also a complicated niche. As a Group Travel Counselor, you need to be familiar with all the components of group travel. This includes being […]