Category Archives: Hot Tip Tuesday

Nothing Happens If the Client Doesn’t Trust You

Nothing Happens If the Client Doesn’t Trust You Continuing our discussion on keeping your resolution to focus on your business, we want to emphasize the importance of developing strong relationships with your clients. This is important for all travel professionals, but particularly for agents who are just starting out. Your relationship with your client is […]

Resolution: Develop a Professional Development Plan!

Resolution: Develop a Professional Development Plan! January 7, 2020 The start of a new year always brings plans for self-improvement. But you’re not just starting a new year. You’re starting a new decade! So, it doesn’t matter if you are brand new to the industry or are a seasoned travel counselor. Now is the time […]

Creative Ways to Use Strengths and Weaknesses to Your Advantage

Creative Ways to Use Strengths and Weaknesses to Your Advantage Self-evaluation is important to any learning process. It promotes active participation, which helps you stay engaged in the topic you are studying or the skill you are developing. It also helps you set realistic goals based on your own strengths and weaknesses, as recently discussed by Rick […]

FAM Report: The Highlands of Scotland  Fitness…Food…Travel…

FAM Report: The Highlands of Scotland Fitness…Food…Travel… This month’s FAM report is by Sandra Nelson, CTA, Travels by Sandra Nelson A Hiker’s Paradise Traveling in the Scottish Highlands is different from the typical traveling in other parts of Scotland. This FAM report is about a true Highlands visit…for the independent traveler. Transportation and Accommodations First, […]

Five Steps to Starting a Training Program in Your Office

Five Steps to Starting a Training Program in Your Office In our continuing Leadership Series, we wanted to discuss training and motivating your team, and that should include designing a training program. The term training program is scary to many owners and managers in the travel industry. It’s scary because it may not be your area […]

Five Time Management Tips for Business Owners

Five Time Management Tips for Business Owners In continuing our focus our Leadership Series, we wanted to address Time Management. We found an article from American Express Open Forum and thought it was a “must read” for everyone. We have summarized it here. By Geoff Williams You probably don’t have time to read this. And […]

FAM Report: A Warm Welcome to Jamaica!

As mentioned last month, we will regularly be featuring familiarization (FAM) reports created by our amazing certified graduates because peer-to-peer learning is so important, effective, and helpful…not to mention, fun! A warm welcome! Let’s start with the arrival at the airport. VIP treatment is affordable through Club Mobay. You arrive at the airport, and, as you […]

Emotional Intelligence = Customer Loyalty (and Less Stress!)

Emotional Intelligence = Customer Loyalty (and Less Stress!) In continuing our focus on managers and owners, we wanted to include Emotional Intelligence in our Leadership Series. Emotions can play a big role in helping or hindering managers’ attempts at forging strong bonds and having better communication with team members, colleagues, partners, suppliers, and clients. Think […]