What Is Your Strategy for Offering Travel Insurance?
Even the best-laid plans can go awry when the unexpected happens. Travel insurance can help your clients protect their valuable trip investment and provide many important benefits. While some other insurance programs—through suppliers and credit cards—may include trip cancellation and trip interruption coverage, you always should review the options with your clients. Travel insurance moved […]
Using Emotional Intelligence to Build Better Relationships
Being a leader or manager requires you to communicate properly and build stronger bonds with your team members. Emotions play a big role. Understanding your own emotions, communication skills, and behaviors will help you grow in this area. The Travel Institute’s management/leadership courses—Certified Travel Counselor (CTC®) and Certified Travel Industry Executive (CTIE®)—offer you a firm […]
Spotlight on Australia
As a travel professional, you are expected to have insider information on many travel destinations. It can be overwhelming, especially if you haven’t visited the region but still must craft itineraries that include key landmarks, attractions, and local dining and shopping. You have many resources for destination research: firsthand knowledge, colleagues, social media, the internet, etc. One of […]
Nontraditional Cruises
As your primary partner in education, we frequently highlight the foundational and crucial elements of the travel industry. Today, we want to address cruises—in particular, the nontraditional cruise. We’re intentionally not discussing traditional cruise destinations or itineraries. For that, you should invest time in our comprehensive travel introductory program, the the TRIPKITSM, which focuses on […]
Words That Confuse
To say travel is booming is an understatement: phones are ringing; bookings are going through the roof, and agencies are adding personnel or referring clients to colleagues to control the influx. You may be experiencing a sharp uptick yourself. As you increase your communications with your clients, you may find you’re a little rusty on […]
The Special Challenges of Working from Home
Working remotely is often a much sought-after benefit. However, that unstructured time can lead to an imbalance between your work and home lives. Many times, the imbalance can be traced to time pressures and a haphazard schedule. To learn how to manage your workload and still enjoy your time away from the office, the Time […]
Eight Ways to Improve Your Agency’s Cash Flow
Time is flying, and we’re already more than halfway through 2023. Now is the perfect time to start reviewing your agency’s financials. It’s important to understand how to set up your budget, to account for your sales and commissions and to manage your cash flow. In doing so, it is critical that you seek the […]
Clients DO Care About Credentials and Here’s Why
People are wired to care about credentials. In fact, competency assessment has been around since medieval times when guilds, or associations, were created so skilled craftsmen could pass on their knowledge to apprentices. Consumers began to look for a craftsman’s guild emblem to ensure consistency and confidence in workmanship. For tradesmen, this emblem was an […]
Everyday Coaching: Empowering Your Team Members
Many of today’s travel industry independent contractors do not consider themselves leaders or coaches. But all small business owners can take their business and their team to the next level by learning how to become a great coach. It’s important to realize that you automatically became a leader and coach as soon as your business […]
Professionalism: The Best Version of YOU
What is a professional? The term is used to describe people who earn their living by practicing a skill or engaging in an activity that requires expertise. But being a professional means more than mastering a specific body of knowledge. A true travel professional demonstrates a certain attitude and a commitment to the standards of […]