Category Archives: Hot Tip Tuesday

How Good Are Your Interpersonal Skills?

How Good Are Your Interpersonal Skills?   The ability to communicate effectively with other people—in other words, having good interpersonal skills—is a basic element of doing business, no matter what line of work. But, in an industry in which consumers are comfortable finding their own travel information, good communication and listening skills can make the […]

Take a Hard Look at the Soft Skills that Boost Your Sales, Part Two

Take a Hard Look at the Soft Skills that Boost Your Sales, Part Two    by Diane Petras, CTIE, President of The Travel Institute This is Part Two of a two-part series about the five soft skills travel professionals need to acquire or enhance in order to succeed.    Last week, we discussed the two […]

The Value of Certification: Certification = Confidence and Credibility, Success and Sales

The Value of Certification: Certification = Confidence and Credibility, Success and Sales Part two of a two-part series. Last week, we shared comments from TTI certification program graduates about the messages certification sends to the world. This week, we asked our alumni to describe to their uncertified colleagues some of the benefits they have enjoyed […]

The Value of Certification: What It Tells the World

The Value of Certification, Part One: What It Tells the World   Part one of a two-part series.  There is no better teacher than a student! So, we recently asked Travel Institute graduates what, to them, was the value of becoming certified in programs like the Certified Travel Associate (CTA®), Certified Travel Counselor (CTC®), or […]

What Agents Need to Know   

What Agents Need to Know    As a travel professional, you are expected to know insider information on various travel destinations. It can be overwhelming when you’re new or haven’t visited the destination yourself. You’re still expected to: Create sample itineraries for the destination. Curate lists and descriptions of key landmarks, attractions, and local ground transportation options. Write a […]

How Successful People Navigate the World   

How Successful People Navigate the World    By Brian Robb, CTIE, Chairman, The Travel Institute This article first appeared in VAX Vacation Access Compass on April 30, 2019 How often have you seen intelligent people who are unable to leverage their high IQ or advanced technical skills into career success? I know I have. Those folks have the […]

Explore Ireland’s Wild Atlantic Way   

Explore Ireland’s Wild Atlantic Way  Inspire your clients to discover the beauty of western Ireland and the world’s longest defined coastal touring route, The Wild Atlantic Way. County Clare on Ireland’s west coast is a region of rich green farmland and rolling hills through which the River Shannon flows. Within an hour’s drive west of […]

CRM: What It Is and Why You Need to Master It    

CRM: What It Is and Why You Need to Master It     Recently, Richard D’Ambrosio wrote a three-part series on Customer Relationship Management (CRM) systems for Travel Market Report. In April and May, we will be featuring excerpts from those articles. What follows is taken from the first of his articles, CRM: What It Is […]